FAQ - Spot Free Finish
Frequently Asked Questions About Spot Free Finish Window Cleaning in Addlestone, Surrey
We understand that you may have some questions about our services, so we've compiled a list of frequently asked questions along with detailed answers to help you make an informed decision.
Q: Is the price you quoted me fixed?
A: Our initial quote represents the maximum price you'll pay. Upon accepting our quote and completing the work, we'll assess the actual effort involved. If we find it was easier than initially anticipated, we'll happily adjust the price downward accordingly.
Q: Are you insured?
A: Absolutely! We carry comprehensive public liability insurance up to £1,000,000, which also covers your property against any accidental damage. While we take pride in our professional approach and experience, this insurance provides additional peace of mind.
Q: Do I need to be home when you come and clean my windows?
A: Not at all! As long as we have access to your property, we can efficiently complete the job. Once finished, we'll send you the payment details for your convenience.
Q: Do you clean in the rain?
A: We clean in light rain, as our water-fed pole system works effectively in such conditions. However, we avoid cleaning during heavy rain to ensure optimal results and, of course, to keep Sarah happy!
Q: When will I know you are visiting?
A: We'll send you a text message two days before your scheduled appointment with the day and precise time. This helps us plan our routes efficiently. We'll also send a reminder text the evening before to confirm.
Q: What payment methods do you accept?
A: We accept cash payments if you're available on-site. Alternatively, we can send you a secure payment link or provide our bank details for convenient online transfers. For added convenience, we also carry a card machine.
Q: What are the benefits of using the water-fed system?
A: Our professional water-fed pole system uses 100% polished purified filtered water (TDS Zero, produced in-house). When applied correctly, this system leaves your windows, frames, and sills immaculate, with no watermarks. It's also an eco-friendly solution, using only pure water and no harsh chemicals.
Q: Do you also clean the frames and sills on every visit?
A: Yes, we prioritise cleaning frames and sills on every visit. This prevents dirt from accumulating and streaking your freshly cleaned windows during rain showers, ensuring they stay cleaner for longer and reducing the frequency of cleanings.
Q: Do you always come on the same day of the week?
A: We strive to maintain a consistent schedule, but the unpredictable British weather can occasionally cause delays. We use a scheduling app to manage appointments, and in most cases, we'll visit on the same day of the week. However, there might be instances where we need to reschedule within the same week.
Q: How often should I have my windows cleaned?
A: We recommend a cleaning frequency of 6-8 weeks, depending on your window type and location. Our pure water cleaning method leaves no soapy residue, helping your windows stay cleaner for longer.
Q: How can I arrange for you to come and clean my windows?
A: Give us a call at 07379 978759. If we're unable to answer immediately, please leave a message, and we'll get back to you within the hour during our working hours (typically between 6:30 AM and 8:00 PM).
Q: Can you provide a receipt or invoice?
A: Yes, we can generate and provide receipts or invoices instantly upon request through our convenient app.
Q: Do you clean inside windows?
A: While Paul focuses on exterior cleaning, Sarah specialises in interior window cleaning. Her meticulous approach and attention to detail ensure a sparkling finish on your interior glass surfaces.
Q: Do you do one-off window cleaning?
A: Absolutely! We understand that not everyone requires year-round window cleaning. We're happy to provide one-off cleaning services to meet your specific needs.
Q: Do you provide gutter cleaning services?
A: Yes, we offer a comprehensive gutter cleaning service. Our regular customers receive a complimentary gutter survey using our specialised camera each year. If needed, we'll provide a competitive quote for gutter clearing. For non-regular customers, we offer gutter surveys for around £20, followed by a cleaning quote if necessary.
Q: Do you provide any other services than window cleaning?
A: Yes, we offer a wide range of exterior cleaning services to cater to your needs. Please explore our website for a complete list of our offerings.
Q: Do you provide a pressure washing service for Patios and Driveways?
A: Yes, we utilise a professional petrol-powered jet wash to effectively remove dirt and grime from your hard surfaces. Our pressure washing service is competitively priced and delivers outstanding results.
We look forward to hearing from you and providing the exceptional service you deserve!
"In cleaning queries, where answers reside, Spot Free Finish, a helpful guide.
Questions abound, like birds in flight, But fear not, we'll shed some light.
"Do you clean gutters, high and steep?" "Yes, we do, with expertise deep!"
"Can you tackle moss, on my roof so grand?" "Indeed we can, with a gentle hand."
"Are your solutions, eco-friendly and kind?" "Absolutely, leaving no harm behind."
"Will you clean windows, inside and out?" "Of course, with a smile, there's no doubt."
"What if it rains, on my cleaning day?" "We'll reschedule, without delay."
"Are your prices fair, a reasonable fee?" "Competitive they are, for all to see."
So if questions linger, let them unfurl, Spot Free Finish, your cleaning pearl.
With answers ready, and service so bright, Your satisfaction, their guiding light.
Call Sarah and Paul, with a cheerful tone, And let their expertise, be your own."
Contact us: Spot Free Finish, Strawberry Fields, Addlestone, Surrey, KT15 1BQ Phone: 07379 978759 Email: spotfreefinish@outlook.com
Opening Hours Monday - Friday 0700-2000 Saturday - Sunday 0800-1900